We’re hiring at our location in Tbilisi

English Speaking Back Office Customer Expert in the Automotive Industry

Majorel has been acquired by Teleperformance, allowing us to deliver even more exceptional services in more locations worldwide and on a greater scale than ever before. Teleperformance now has a local presence in 95 countries with nearly 500,000 passionate people, standing by, for you. 

The combination of our leading business services companies makes Teleperformance the industry leader, more capable than ever of delivering critical solutions and the support you need.  Let’s master change together! We are experts in digital services in 95 countries with nearly 500k Teleperformers around the world! Great Place To Work® has certified us as one of the best places to work for in Nicaragua and the world. We don't stop innovating and we always go beyond. Make a difference with the TOP Team!

We are seeking a Back Office Representatives to join our team in Tbilisi. Your primary responsibility will be to provide exceptional customer support and assistance, addressing inquiries and resolving issues to ensure customer satisfaction. You will serve as a vital link between our company and our valued customers, contributing to our overall reputation and success.

Within this role, you will be responsible for undertaking the following tasks:

Duties and Responsibilities:

  • Processing of telephone customer inquiries (inbound and outbound)
  • Processing of written customer and dealer inquiries (web form, e-mail, social media and proactive chat)
  • Comprehensive consultancy and clarification of customer and dealer queries
  • Collection and maintenance of customer, master and transaction data using customer-specific systems
  • Processing and consulting on the new, extensive ‘’Infotainment and networked services system’’ in vehicles of the new generation

Requirements

  • Proficient in English language (C1), both spoken and written
  • Excellent verbal and written communication skills
  • Working experience in customer service will be valued
  • Knowledge or interest in electric vehicles as well as new vehicle infotainment systems
  • Advanced PC knowledge and Office 365
  • Ability to learn and willingness to develop (researching information, active participation in trainings)
  • Flexibility and adaptability to work in a fast-paced environment
  • A high level of customer and service orientation
  • Ability to be patient and friendly with all types of customers
  • Ability to demonstrate empathy and understanding; diplomatic, polite and apologizes where necessary
  • Responsibility and independence
  • Stress resistance and multitasking
  • Creativity and team spirit

We offer you

  • Gross salary of GEL 1950 plus attractive performance bonus
  • Paid intensive 3-week training
  • Working hours Monday- Friday 11:00 -19:30, 12:30-21:00. Shift change on monthly bases
  • A workplace that runs on trust, empowerment, and feedback
  • Progression to the senior Back Office Representative role after completion of 6 months probation
  • Premium health insurance for you and your family members
  • Diverse sports and health offerings, discounts from external partners, Feel Good Program: workshops, and seminars such as Yoga, Pilates, Dance class, sound healing, FIFA and table tennis tournaments, hiking, and a lot more...
  • Mentoring, personal and professional development opportunities
  • Best career development opportunities in an international company
  • Centrally located, modern offices, game zones and relaxation areas.

 

HOW TO APPLY

Does the profile match your CV and are you interested? please apply in English language including 26.09.2024

Please press the apply button below!

By submitting the job application, you agree to storage your data in our database for applicants and keep it for a period of 6 months.

 

The company promotes equal employment opportunities and supports the principle of equality in the workplace. Decisions are made based on the applicant's qualifications and not on the basis of race, skin color, nationality, religion, gender, age, sexual orientation, gender identity, marital status, or any other criterion, as stipulated in the Labor Code of Georgia.  

At our company, diversity is a part of our DNA. We are committed to providing equal employment opportunities and creating an inclusive environment for all candidates and employees.  All qualified applicants will receive consideration for employment without regard to sex, race, color, creed, religion, national origin, age, disability status, marital status, pregnancy, sexual orientation, gender identity or expression.

 

Apply now

A big team is looking forward to you. Apply here!

Majorel Georgia | Human Resources | Sopio Rukhadze


You are looking for another location or want to learn more about Majorel?
Visit us on majorel.com/career-de.