We’re hiring at our location in Tbilisi

Azerbaijani/Russian & English Speaking Customer Expert

Majorel has been acquired by Teleperformance, allowing us to deliver even more exceptional services in more locations worldwide and on a greater scale than ever before. Teleperformance now has a local presence in 95 countries with nearly 500,000 passionate people, standing by, for you.

The combination of our leading business services companies makes Teleperformance the industry leader, more capable than ever of delivering critical solutions and the support you need.  Let’s master change together! We are experts in digital services in 95 countries with nearly 500k Teleperformers around the world! Great Place To Work® has certified us as one of the best places to work for in Nicaragua and the world. We don't stop innovating and we always go beyond. Make a difference with the TOP Team!

We are seeking for our client an Azerbaijani/Russian and English speaking Customer Service Expert (CSE) to join our team in Tbilisi, who will provide customer care service for Philip Morris International (PMI) - a leading international company that provides innovative smoke-free products to adult smokers.

Customer Service Representative will play a role in customer support, in all inbound/outbound inquiries of the customers (inbound/outbound calls, digital interactions, e email, social media, livechat, instant messaging, video calls, or other digital tools), as well as related analytical activities.

Responsibilities

Inbound/Outbound service of all customer inquiries or requests

Provide information about products and services
Device troubleshooting
Orders placement and delivery monitoring
Provide solutions based on customer needs
Make notes of essential information to provide the best customer experience with a follow-up
Identify/develop opportunity to propose appropriate and services.
Deliver superior customer experience in every interaction through identifying, capturing and addressing customer needs
Ensure all operational processes are followed and keep up to date with all new procedures, products and services
Respect all applicable legal requirements and laws of Azerbaijan
Follow and apply regulations on Data Privacy
Commit to results and targets set

Responsibility & Reporting

Works independently according to general guidelines and is subject to the head of the team
Works independently and together with the team according to general work instructions and is reporting to TM/Ops/SDM.

Requirements

Proficient in Azerbaijani and Russian languages, both spoken and written
English at least at B1 level
To comply with regulations of tobacco industry the candidate must be at least 21 years of age
Ability to communicate accurately and clearly with diverse customer types
Fast thinker and ability to resolve situations as they arise on the spot, being attentive to detail
Creativity and a collaborative team spirit
Good Microsoft Office suite and typing skills
Willingness to work shifts, weekends, and public holidays
Perform inbound/outbound calls to achieve sales and high level of conversion, engage them and offering targeted company’s products and services
Support digital channels, live chat, emails and social media
Maintain solid Customer relationships by handling customer concerns with speed and professionalism, focusing on elevating customer’s experience.
Multitasking skills, emotional stability, active listening skills
Sales oriented skills
Very good knowledge of retention products, procedures and services
Willingness to continually update knowledge about company processes
Ability to ask the right questions to explore, understand and identify customers’ situation or needs and offer appropriate solutions
Detail – oriented when performing outbound calls and recording data
High sense of problem solving, customer oriented
Flexible to work from office

Work Experience: Previous experiences in customer support is a big plus

Training Time: 2 weeks +1 week nesting

What We Offer

Competitive salary
Progression to the senior CSE (Customer Service Expert) role after completion of 6 months' probation
A workplace that runs on trust, empowerment, and feedback
Working hours Monday- Sunday 10:00 AM -8 PM, 11 AM -8 PM
Premium health insurance for you and your family members
Diverse sports and health offerings, discounts from external partners, Feel Good Program: workshops, and seminars such as Yoga, Pilates, Dance class, sound healing, table tennis tournaments, hiking, and a lot more...
Mentoring, personal and professional development opportunities
Late shift transportation
Best career development opportunities in an international company
Centrally located, modern offices, game zones, and relaxation areas.

HOW TO APPLY

Does the profile match your CV and are you interested? please apply in English language including 26.09.2024

Please press the apply button below!

By submitting the job application, you agree to storage your data in our database for applicants and keep it for a period of 6 months.

The company promotes equal employment opportunities and supports the principle of equality in the workplace. Decisions are made based on the applicant's qualifications and not on the basis of race, skin color, nationality, religion, gender, age, sexual orientation, gender identity, marital status, or any other criterion, as stipulated in the Labor Code of Georgia.

At our Company, diversity is a part of our DNA. We are committed to providing equal employment opportunities and creating an inclusive environment for all candidates and employees. All qualified applicants will receive consideration for employment without regard to sex, race, color, creed, religion, national origin, age, disability status, marital status, pregnancy, sexual orientation, gender identity or expression.

Apply now

A big team is looking forward to you. Apply here!

Majorel Georgia | Human Resources | Sopio Rukhadze

You are looking for another location or want to learn more about Majorel?
Visit us on majorel.com/career-de.