We’re hiring at our location in Tbilisi

Flemish Speaking Back - Office Customer Expert

Job Summary

Majorel has been acquired by Teleperformance, allowing us to deliver even more exceptional services in more locations worldwide and on a greater scale than ever before. Teleperformance now has a local presence in 95 countries with nearly 500,000 passionate people, standing by, for you. 

The combination of our leading business services companies makes Teleperformance the industry leader, more capable than ever of delivering critical solutions and the support you need.  Let’s master change together! We are experts in digital services in 95 countries with nearly 500k Teleperformers around the world! Great Place To Work® has certified us as one of the best places to work for in Nicaragua and the world. We don't stop innovating and we always go beyond. Make a difference with the TOP Team!

We are seeking a Flemish Speaking Backoffice Customer Expert to join our team in Tbilisi. As a Flemish Back Office Agent, you will play a crucial role in ensuring the seamless customer satisfaction for our client in the World’s famous Automotive Industry.

Your primary responsibility will be to provide exceptional customer support and assistance, addressing inquiries and resolving issues to ensure customer satisfaction. You will serve as a vital link between our company and our valued customers. Your attention to detail, strong communication skills, and fluency in Flemish will be vital in maintaining high standards of service.

 Within this role, you will be responsible for undertaking the following tasks:

Responsibilities

  • Handling native language customer contacts, including responding to incoming phone calls and written correspondence
  • Delivering service excellence by efficiently problem-solving and positively reacting to customer situations in a professional, polite, and clear manner
  • Meeting standards in volume, quality, performance & attendance
  • Fully investigating the Customer’s requirements using specific systems and procedures
  • Understanding and resolving the customer request, or creating & agreeing action plans to lead to resolution
  • Accurate logging of all contacts and following up on action plans using a case management system
  • Where necessary liaising with business partners - i.e. Dealers, Field Managers and internal departments to develop service request resolutions & action plans
  • Escalating issues to the Team Leader, ensuring the group maintains professionalism at all times whilst working within strict service level criteria
  • Performing other related duties, as assigned, flexibility towards work
  • Ensuring compliance with company regulations with regards to Data Security and Protection Standards

Requirements

  • Good Flemish language skills, both written and spoken
  • English or Georgian language proficiency
  • High customer and service orientation
  • Capable of effectively communicating with diverse customer profiles
  • Good PC skills - Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer & Excellent typing skills
  • Possesses a creative mindset and a collaborative team spirit
  • Willingness to work on Georgian public holidays (Business operates on Georgian public holidays (the ones that fall on weekdays) and instead, employees get time off in lieu of market public holidays)
  • Previous experience in the similar position is a plus

We offer you

  • Attractive salary + performance bonuses and paid trainings
  • A workplace that runs on trust, empowerment, and feedback
  • Progression to the senior Back -Office Agent role after completion of 6 months' probation
  • Premium health insurance for you and your family members
  • Diverse sports and health offerings, discounts from external partners, Feel Good Program: workshops, and seminars such as Yoga, Pilates, Dance class, sound healing, FIFA and table tennis tournaments, hiking, and a lot more...
  • Mentoring, personal and professional development opportunities
  • Best career development opportunities in an international company
  • Referral bonus
  • Centrally located, modern offices, game zones, and relaxation areas

HOW TO APPLY

Does the profile match your CV and are you interested? please apply in English language including 26.09.2024

Please press the apply button below!

By submitting the job application, you agree to storage your data in our database for applicants and keep it for a period of 6 months.

The company promotes equal employment opportunities and supports the principle of equality in the workplace. Decisions are made based on the applicant's qualifications and not on the basis of race, skin color, nationality, religion, gender, age, sexual orientation, gender identity, marital status, or any other criterion, as stipulated in the Labor Code of Georgia.  

 

At our Company, diversity is a part of our DNA. We are committed to providing equal employment opportunities and creating an inclusive environment for all candidates and employees.  All qualified applicants will receive consideration for employment without regard to sex, race, color, creed, religion, national origin, age, disability status, marital status, pregnancy, sexual orientation, gender identity or expression.

 

Apply now

A big team is looking forward to you. Apply here!

Majorel Georgia | Human Resources | Sopio Rukhadze


You are looking for another location or want to learn more about Majorel?
Visit us on majorel.com/career-de.