We’re hiring at our location in Tbilisi

Italian and English-Speaking Customer Service Representative

Majorel has been acquired by Teleperformance, allowing us to deliver even more exceptional services in more locations worldwide and on a greater scale than ever before. Teleperformance now has a local presence in 95 countries with nearly 500,000 passionate people, standing by, for you. 

The combination of our leading business services companies makes Teleperformance the industry leader, more capable than ever of delivering critical solutions and the support you need.  Let’s master change together! We are experts in digital services in 95 countries with nearly 500k Teleperformers around the world! Great Place To Work® has certified us as one of the best places to work for in Nicaragua and the world. We don't stop innovating and we always go beyond. Make a difference with the TOP Team!

We are seeking an Italian and English-Speaking Customer Service Representative (CSR) for our team in Tbilisi.

As an Italian and English-Speaking CSR, you will be responsible for providing exceptional customer service and support to Italian and English-speaking customers. You will handle inquiries, resolve issues, and ensure customer satisfaction by delivering a positive experience. 

In this position, you take on the following tasks:

Responsibilities

  • Processing of telephone and written customer inquiries (inbound)
  • Comprehensive advice and clarification of customer queries
  • Maintenance of customer and transaction data.

Requirements

  • Proficiency in Italian at a minimum of B2 level
  • English languages proficiency at a minimum of B1 level.
  • Strong customer service orientation
  • Ability to communicate effectively and clearly with various customer types
  • Good PC skills, including familiarity with Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer, along with excellent typing proficiency
  • Creativity and a collaborative team spirit
  • Willingness to work shifts, weekends, and public holidays
  • Previous experience in a similar position is advantageous

We Offer You

  • Gross salary of GEL 2570 plus performance bonus
  • Progression to the senior CSR (Customer Service Representative) role after completion of 6 months' probation
  • A workplace that runs on trust, empowerment, and feedback
  • Premium health insurance for you and your family members
  • Diverse sports and health offerings, discounts from external partners, Feel Good Program: workshops, and seminars such as Yoga, Pilates, Dance class, sound healing, FIFA and table tennis tournaments, hiking, and a lot more...
  • Mentoring, personal and professional development opportunities
  • Late shift transportation
  • Best career development opportunities in an international company
  • Centrally located, modern offices, game zones, and relaxation areas.

HOW TO APPLY

Does the profile match your CV and are you interested? please apply in English language including 21.06.2024

Please press the apply button below!

By submitting the job application, you agree to storage your data in our database for applicants and keep it for a period of 6 months.

The company promotes equal employment opportunities and supports the principle of equality in the workplace. Decisions are made based on the applicant's qualifications and not on the basis of race, skin color, nationality, religion, gender, age, sexual orientation, gender identity, marital status, or any other criterion, as stipulated in the Labor Code of Georgia.  

At our Company, diversity is a part of our DNA. We are committed to providing equal employment opportunities and creating an inclusive environment for all candidates and employees.  All qualified applicants will receive consideration for employment without regard to sex, race, color, creed, religion, national origin, age, disability status, marital status, pregnancy, sexual orientation, gender identity or expression.

A big team is looking forward to you. Apply here!

Majorel Georgia | Human Resources | Sopio Rukhadze


შექმენი საოცნებო კარიერა - მთავარი (majorel.com)?
Visit us on majorel.com/career-de.