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Job Summary

Teleperformance is a global leader in digital business services, serving many of the world’s best brands. Trusted for over four decades, Teleperformance has helped companies optimize their performance and enhance customer experience with interactions that are simpler, faster, and safer. 

Operating successfully in 95 countries and employing nearly 500,000 people, Teleperformance supports clients across more than 170 markets from diverse industries, including finance, banking, energy, media, healthcare, telecommunications, e-commerce transportation and so on. 

Since 2016, Teleperformance has been active in the Georgian market, represented under the name Majorel Georgia until 2024. Today, we employ nearly 2,500 people across five offices in Tbilisi, Kutaisi, and Batumi. We work with 12 international business clients from various industries such as e-commerce, travel, social media, transportation, automotive, and technology. Teleperformance Georgia is partnering with leading brands like ASUS.

At Teleperformance Georgia, our core value is corporate responsibility and employee well-being. We are proud to be certified as a Great Place to Work and honored to be nominated as the Most Responsible Employer of the Year 2023.

The merger of Teleperformance and Majorel has created the world’s leading business process outsourcing company, enhancing our ability to deliver even higher standard services to our clients.

 

We are seeking an Azerbaijani and Georgian Speaking Content Moderators to join our team in Tbilisi. In this position, you take on the following tasks: 

In this position, you take on the following tasks:

Duties and Responsibilities

•    Ensure a safe and positive experience for users and communities by adhering to community/platform guidelines and applicable laws
•    Maintain transaction data accurately and efficiently
•    Act as a brand advocate by understanding the platform’s values and urgency in protecting the community
•    Engage in self-learning to enhance understanding of customers' inquiries, particularly in the e-commerce business
•    Collaborate with the team to meet performance goals and contribute to a positive work environment.

Requirements

•    Proficiency in Azerbaijani and Georgian language skills, at least C1 level
•    English language skills will be valued
•    Good technical understanding and digital skills, with comfort in using digital platforms to review and flag content
•    Emotional resilience to handle the pressure and review sensitive or inappropriate content
Strong decision-making abilities, able to make quick and accurate decisions based on guidelines
•    Passion for the brand and community, with a sense of urgency in safeguarding user experience
•    Ability to self-learn and better understand customers' inquiries in the e-commerce business
•    Team player with a strong sense of collaboration
•    Ability to handle typing requirements during peak hours
•    Flexibility to work in shifts, including weekends and public holidays
•    Self-motivated and capable of independent work, with a readiness for self-study
•    At least one year of experience in content moderation or a related field is preferred
•    A bachelor’s degree is required

We offer you

•    Gross salary of GEL 1800 + performance bonuses
•    Paid trainings
•    A workplace that runs on trust, empowerment, and feedback 
•    Premium health insurance for you and your family members
•    Diverse sports and health offerings, discounts from external partners, Feel Good Program: workshops, and seminars such as Yoga, Pilates, Dance class, sound healing, FIFA and table tennis tournaments, hiking, and a lot more...
•    Mentoring, personal and professional development opportunities
•    Best career development opportunities in an international company
•    Centrally located, modern offices, game zones, and relaxation areas

HOW TO APPLY

Does the profile match your CV and are you interested? please apply in English language including 19.09.2024

Please press the apply button below!

By submitting the job application, you agree to storage your data in our database for applicants and keep it for a period of 6 months.

 

The company promotes equal employment opportunities and supports the principle of equality in the workplace. Decisions are made based on the applicant's qualifications and not on the basis of race, skin color, nationality, religion, gender, age, sexual orientation, gender identity, marital status, or any other criterion, as stipulated in the Labor Code of Georgia.  

 

At our Company, diversity is a part of our DNA. We are committed to providing equal employment opportunities and creating an inclusive environment for all candidates and employees.  All qualified applicants will receive consideration for employment without regard to sex, race, color, creed, religion, national origin, age, disability status, marital status, pregnancy, sexual orientation, gender identity or expression.