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Start your career journey with Teleperformance and receive a Sign-on Bonus of 2000 GEL.

 

Majorel has been acquired by Teleperformance, allowing us to deliver even more exceptional services in more locations worldwide and on a greater scale than ever before. Teleperformance now has a local presence in 95 countries with nearly 500,000 passionate people, standing by, for you. 

The combination of our leading business services companies makes Teleperformance the industry leader, more capable than ever of delivering critical solutions and the support you need.  Let’s master change together! We are experts in digital services in 95 countries with nearly 500k Teleperformers around the world! Great Place To Work® has certified us as one of the best places to work for in Nicaragua and the world. We don't stop innovating and we always go beyond. Make a difference with the TOP Team!

We are seeking a German and English-Speaking Customer Service Expert to join our team in Tbilisi. In this position, you take on the following tasks. you will play a crucial role in ensuring the seamless customer satisfaction for our client.

Your primary responsibility will be to provide exceptional customer support and assistance, addressing inquiries and resolving issues to ensure customer satisfaction. You will serve as a vital link between our company and our valued customers. Your attention to detail, strong communication skills, and fluency in German and English will be vital in maintaining high standards of service. Within this role, you will be responsible for undertaking the following tasks:



Location: Tbilisi, Pixel Business Center
Start Date: December 2nd
Training Times: Monday to Friday from 14:00 PM to 22:30 PM
Working Hours: 17:30-02:00 - 00:30-09:00

Responsibilities

•    Processing of telephone and written customer inquiries (inbound) 
•    Comprehensive advice and clarification of customer queries
•    Maintenance of customer and transaction data. 

Requirements

•    Proficiency in English (at least at C1 level)
•    German proficiency (at least B2 level)
•    Flexibility to work late-night shifts
•    Strong customer service orientation
•    Ability to communicate effectively and clearly with various customer types
•    Good PC skills, including familiarity with Windows XP, Microsoft Outlook, Microsoft Word, and Internet Browser, along with excellent typing proficiency 
•    Creativity and a collaborative team spirit
•    Willingness to work shifts, weekends, and public holidays 
•    Previous experience in a similar position is advantageous

 

We Offer you:

•    Gross salary of GEL 2600 + performance bonuses and paid trainings
•    50% in addition to base hourly rate for night shift
•    Progression to the senior CSE (Customer Service Expert) role after completion of 6 months' probation
•    A workplace that runs on trust, empowerment, and feedback
•    Premium health insurance for you and your family members
•    Diverse sports and health offerings, discounts from external partners,workshops, and seminars such as Yoga, Pilates, Dance class, sound healing, FIFA and table tennis tournaments, hiking, and a lot more...
•    Mentoring, personal and professional development opportunities
•    Late shift transportation
•    Best career development opportunities in an international company
•    Centrally located, modern offices, game zones, and relaxation areas.

HOW TO APPLY

Does the profile match your CV and are you interested? please apply in German or English language including 26.11.2024

Please press the apply button below!

By submitting the job application, you agree to storage your data in our database for applicants and keep it for a period of 6 months.

The company promotes equal employment opportunities and supports the principle of equality in the workplace. Decisions are made based on the applicant's qualifications and not on the basis of race, skin color, nationality, religion, gender, age, sexual orientation, gender identity, marital status, or any other criterion, as stipulated in the Labor Code of Georgia.  

At our Company, diversity is a part of our DNA. We are committed to providing equal employment opportunities and creating an inclusive environment for all candidates and employees.  All qualified applicants will receive consideration for employment without regard to sex, race, color, creed, religion, national origin, age, disability status, marital status, pregnancy, sexual orientation, gender identity or expression.