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Teleperformance is a global leader in digital business services, serving many of the world’s best brands. Trusted for over four decades, Teleperformance has helped companies optimize their performance and enhance customer experience with interactions that are simpler, faster, and safer. 

Operating successfully in 95 countries and employing nearly 500,000 people, Teleperformance supports clients across more than 170 markets from diverse industries, including finance, banking, energy, media, healthcare, telecommunications, e-commerce transportation and so on. 

Since 2016, Teleperformance has been active in the Georgian market, represented under the name Majorel Georgia until 2024. Today, we employ nearly 2,500 people across five offices in Tbilisi, Kutaisi, and Batumi. We work with 12 international business clients from various industries such as e-commerce, travel, social media, transportation, automotive, and technology. Teleperformance Georgia is partnering with leading brands like ASUS.

At Teleperformance Georgia, our core value is corporate responsibility and employee well-being. We are proud to be certified as a Great Place to Work and honored to be nominated as the Most Responsible Employer of the Year 2023.

The merger of Teleperformance and Majorel has created the world’s leading business process outsourcing company, enhancing our ability to deliver even higher standard services to our clients.

We are seeking a Trainer for our team in Tbilisi. In this position, you take on the following tasks:

Duties and Responsibilities

•    Delivering new hire training and official up-trainings to all support staff
•    Attending TTT (Train the Trainer) sessions with the client, contact person for client concerning training issues
•    Providing weekly feedback on progress of new hire trainings to the Quality & Training Manager and Operations Manager
•    Developing and delivering program specific and related training curriculum and modules to address training needs identified
•    With the assistance of the Training & Quality Manager, creating tests and procedures to measure success of conducted training
•    Tracking work results of agents during training and nesting period to show the class performance
•    Creating action plans if there is a sustained low performance of agents
•    Assisting in defining and streamlining Training procedures and communication with the Quality Manager, Operations Manager & Supervisors
•    Identifying improvement needs in Training & Quality processes / procedures and support articles / handouts
•    Vocational adjustment of new trainers
•    Fulfilling other tasks deriving directly from his position without being directly ordered 

Requirements

●    Proficiency in Azerbaijani (at least at C1 level)
●    English proficiency (at least B2 level)
●    Experience as a Team Leader, Coach, or Trainer in a related industry is mandatory
●    Strong disciplinary and performance track record
●    Ability to lead a group of 12 trainees (or more) in a training class
●    Leadership ability and interest in coaching others
●    Excellent communication skills
●    Sense of responsibility, independent and customer friendly
●    Flexibility and ability to handle changes.

 

We offer you:

  • Competitive salary
  • A workplace that runs on trust, empowerment, and feedback
  • Premium health insurance for you and your family members
  • Diverse sports and health offerings, discounts from external partners, Feel Good Program: workshops, and seminars such as Yoga, Pilates, Dance class, Sound healing, FIFA and table tennis tournaments, hiking, and a lot more...
  • Mentoring, personal and professional development opportunities
  • Best career development opportunities in an international company
  • Centrally located, modern offices, game zones, and relaxation areas.

 

HOW TO APPLY

Does the profile match your CV and are you interested? Please submit your CV and Letter of Motivation in English language including 20.11.2024

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By submitting the job application, you agree to storage your data in our database for applicants and keep it for a period of 6 months.

The company promotes equal employment opportunities and supports the principle of equality in the workplace. Decisions are made based on the applicant's qualifications and not on the basis of race, skin color, nationality, religion, gender, age, sexual orientation, gender identity, marital status, or any other criterion, as stipulated in the Labor Code of Georgia.  

At our Company, diversity is a part of our DNA. We are committed to providing equal employment opportunities and creating an inclusive environment for all candidates and employees.  All qualified applicants will receive consideration for employment without regard to sex, race, color, creed, religion, national origin, age, disability status, marital status, pregnancy, sexual orientation, gender identity or expression.