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Teleperformance is a global leader in digital business services, serving many of the world’s best brands. Trusted for over four decades, Teleperformance has helped companies optimize their performance and enhance customer experience with interactions that are simpler, faster, and safer. 

Operating successfully in 95 countries and employing nearly 500,000 people, Teleperformance supports clients across more than 170 markets from diverse industries, including finance, banking, energy, media, healthcare, telecommunications, e-commerce transportation and so on. 

Since 2016, Teleperformance has been active in the Georgian market, represented under the name Majorel Georgia until 2024. Today, we employ nearly 2,500 people across five offices in Tbilisi, Kutaisi, and Batumi. We work with 12 international business clients from various industries such as e-commerce, travel, social media, transportation, automotive, and technology. Teleperformance Georgia is partnering with leading brands like ASUS.

At Teleperformance Georgia, our core value is corporate responsibility and employee well-being. We are proud to be certified as a Great Place to Work and honored to be nominated as the Most Responsible Employer of the Year 2023.

The merger of Teleperformance and Majorel has created the world’s leading business process outsourcing company, enhancing our ability to deliver even higher standard services to our clients.

We are seeking a Turkish and English-Speaking Customer Service Expert to join our team in Tbilisi.

As a Turkish and English-Speaking Customer Service Expert you will play a crucial role in ensuring the seamless customer satisfaction for our client.

Your primary responsibility will be to provide exceptional customer support and assistance, addressing inquiries and resolving issues to ensure customer satisfaction. You will serve as a vital link between our company and our valued customers. Your attention to detail, strong communication skills, and fluency in Turkish and English will be vital in maintaining high standards of service. Within this role, you will be responsible for undertaking the following tasks.

Responsibilities

  • Processing of telephone and written customer inquiries (inbound)
  • Comprehensive consultancy and clarification of customer queries
  • Maintenance of customer and transaction data

Requirements

  • Advanced proficiency in both spoken and written Turkish, at a minimum level of C1
  • A minimum proficiency of B2-level in English
  • High customer and service orientation
  • Ability to communicate correctly and clearly with different customer types
  • Good PC skills - Familiarity with Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer & Excellent typing skills
  • Creative mindset and team spirit
  • Preparedness to work in shifts, on weekends and public holidays
  • Previous experience in the similar position is a plus

We offer you

  • Gross salary of GEL 2570 + performance bonuses and paid trainings
  • A workplace that runs on trust, empowerment, and feedback
  • Progression to the senior CSE (Customer Service Expert) role after completion of 6 months' probation
  • Premium health insurance for you and your family members
  • Diverse sports and health offerings, discounts from external partners, Feel Good Program: workshops, and seminars such as Yoga, Pilates, Dance class, sound healing, FIFA and table tennis tournaments, hiking, and a lot more...
  • Mentoring, personal and professional development opportunities
  • Late shift transportation
  • Best career development opportunities in an international company
  • Referral bonus
  • Centrally located, modern offices, game zones, and relaxation areas.

HOW TO APPLY

Does the profile match your CV and are you interested? please apply in English language, including 20.11.2024

Please press the apply button below!

By submitting the job application, you agree to storage your data in our database for applicants and keep it for a period of 6 months.

The company promotes equal employment opportunities and supports the principle of equality in the workplace. Decisions are made based on the applicant's qualifications and not on the basis of race, skin color, nationality, religion, gender, age, sexual orientation, gender identity, marital status, or any other criterion, as stipulated in the Labor Code of Georgia.  

 

At our Company, diversity is a part of our DNA. We are committed to providing equal employment opportunities and creating an inclusive environment for all candidates and employees.  All qualified applicants will receive consideration for employment without regard to sex, race, color, creed, religion, national origin, age, disability status, marital status, pregnancy, sexual orientation, gender identity or expression.