We are seeking a Team Manager for our team in Tbilisi. In this role, you take on the following tasks:
Welcome to Teleperformance German Speaking Market
We are Teleperformance - the global market leader in digital business process outsourcing. With 500,000 employees worldwide, we provide unique customer service and satisfied end customers in over 170 markets. We answer customer inquiries in more than 300 languages for our wellknown clients from all industries.
Team Manager - Armenian&English Speaking
Duties and Responsibilities
• Oversee the daily operations of the content moderation team, ensuring efficient workflow and adherence to company policies
• Manage and develop team members according to agreed development plans
• Evaluate and monitor the quality and performance of content moderators
• Manage staff absenteeism and ensure team coverage
• Provide detailed reports and review daily, weekly, monthly, and quarterly operational metrics
• Achieve high levels of employee satisfaction and foster their development
• Communicate and enforce company policies and procedures to content moderators
• Develop and manage schedules, vacation plans, and annual leave plans
• Ensure accurate timekeeping and labor time recording
• Foster a positive and collaborative team culture
• Perform additional tasks related to the position as needed.
Requirements
• Proficiency in Armenian (at least at C1 level)
• English proficiency (at least B2 level)
• Experience as a Team Leader or Coach in a related industry is mandatory
• E-commerce-related experience is highly preferred
• Excellent written and verbal communication skills
• Ability to collaborate effectively within a team environment
• Proficiency in Microsoft Office applications
• Strong performance and disciplinary track record
• Leadership skills with a focus on enhancing team performance
• Strong attention to detail and ability to maintain high-quality standards
• Flexibility, loyalty, adaptability, and resilience.
We offer you:
• Competitive salary
• A workplace that runs on trust, empowerment, and feedback
• Premium health insurance for you and your family members
• Diverse sports and health offerings, discounts from external partners, Feel Good Program: workshops, and seminars such as Yoga, Pilates, Dance class, Sound healing, FIFA and table tennis tournaments, hiking, and a lot more...
• Mentoring, personal and professional development opportunities
• Best career development opportunities in an international company
• Centrally located, modern offices, game zones, and relaxation areas.
HOW TO APPLY
Does the profile match your CV and are you interested? Please submit your CV and Letter of Motivation in English language including 13.11.2024
Please press the apply button below!
The company promotes equal employment opportunities and supports the principle of equality in the workplace. Decisions are made based on the applicant's qualifications and not on the basis of race, skin color, nationality, religion, gender, age, sexual orientation, gender identity, marital status, or any other criterion, as stipulated in the Labor Code of Georgia.
At Majorel, diversity is a part of our DNA. We are committed to providing equal employment opportunities and creating an inclusive environment for all candidates and employees. All qualified applicants will receive consideration for employment without regard to sex, race, color, creed, religion, national origin, age, disability status, marital status, pregnancy, sexual orientation, gender identity or expression
