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Be part of our Customer Service team and represent JTI – Japan Tobacco International

By joining forces with JTI – Japan Tobacco International, the international tobacco and vaping division of Japan Tobacco Inc, we share a common goal: to be committed to making our business not only the fastest growing, innovative and sustainable of its kind, but also to deliver nothing less than the very best! At Teleperformance Georgia, we are looking for Kazakh, Russian and English speaking talents who will be the primary point of contact for customer requests, representing JTI.

Join a team dedicated to providing top customer experience and at the same time build your professional network, improve your communication skills, and enrich your CV with notable work experience.

Duties and Responsibilities:

  • Be the primary point of contact for customer requests, representing  JTI, one of the world’s most esteemed companies in the tobacco industry
  • Utilize phone calls, e-mails and chats in order to provide a seamless customer experience.
  • Respond to inquiries about JTI’s products
  • Resolve issues as they arise – addressing customers’ concerns in a professional and timely manner
  • Turn every customer into a happy customer!

Requirements:

  • Excellent command of Kazakh and fluency in Russian
  • Very good use of English – both in written and spoken language
  • Work experience as a customer support/customer care representative will be considered an asset
  • Highly developed communication skills
  • A genuine problem-solving mentality and a deep sense of ownership
  • Tech savviness and learning agility

 

PLEASE keep in mind that the job is Tbilisi-based and working remotely from another country will not be considered!

We offer you

  • Paid trainings
  • Relocation Package
  • A workplace that runs on trust, empowerment, and feedback 
  • Premium health insurance for you and your family members
  • Diverse sports and health offerings, discounts from external partners, Feel Good Program: workshops, and seminars such as Yoga, Pilates, Dance class, sound healing, FIFA and table tennis tournaments, hiking, and a lot more...
  • Mentoring, personal and professional development opportunities
  • Best career development opportunities in an international company
  • Centrally located, modern offices, game zones, and relaxation areas

 

HOW TO APPLY

Does the profile match your CV and are you interested? please apply in English language including 10.02.2025

Please press the apply button below!

By submitting the job application, you agree to storage your data in our database for applicants and keep it for a period of 6 months.

The company promotes equal employment opportunities and supports the principle of equality in the workplace. Decisions are made based on the applicant's qualifications and not on the basis of race, skin color, nationality, religion, gender, age, sexual orientation, gender identity, marital status, or any other criterion, as stipulated in the Labor Code of Georgia.  

At the TP, diversity is a part of our DNA. We are committed to providing equal employment opportunities and creating an inclusive environment for all candidates and employees.  All qualified applicants will receive consideration for employment without regard to sex, race, color, creed, religion, national origin, age, disability status, marital status, pregnancy, sexual orientation, gender identity or expression.